Privacy Policy

1. Introduction

Welcome to Streaka ("we", "us", "our"). We operate the website streaka.co and the Streaka creator growth and feedback platform. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our services.

By creating an account or using Streaka, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information you provide directly

Account information: When you register, we collect your name, email address, password, and optionally your profile photo, bio, and social media handles.
Payment information: To process deposits and withdrawals, we collect payout method details (bank account details or mobile money numbers). We do not store card numbers; all card transactions are handled by our payment processor, Flutterwave.
Campaign content: Content links and review questions you submit when creating campaigns.
Review submissions: Feedback responses you submit as a reviewer.
Communications: Messages you send to our support team.

2.2 Information collected automatically

Usage data: Pages visited, features used, time spent, click patterns.
Device information: Browser type, operating system, screen resolution, and language.
IP address and location: Used for fraud prevention and audience targeting for campaigns.
Cookies and similar technologies: We use session cookies for authentication and preference cookies. See our Cookie section below.

3. How We Use Your Information

To provide, operate, and improve the Streaka platform
To process payments, deposits, and withdrawals
To verify your identity and prevent fraud
To match reviewer profiles with relevant campaigns
To send you account notifications, receipts, and support responses
To send marketing emails (you can opt out at any time)
To comply with legal obligations

4. How We Share Your Information

We do not sell your personal data. We may share information with:

Payment processors: Flutterwave, to process transactions. Your payment data is governed by their privacy policy.
Cloud infrastructure: Our hosting and database providers, who process data on our behalf under strict data processing agreements.
Analytics tools: Aggregated, anonymised analytics data to understand platform usage.
Law enforcement: When required by applicable law or a valid legal process.

Creator analytics dashboards show aggregated reviewer response data. Individual reviewers are never identified to creators by name, email, or other personal identifiers.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or compliance reasons (e.g., transaction records for tax purposes, which we may retain for up to 7 years).

6. Cookies

We use the following categories of cookies:

Strictly necessary cookies: Required for the platform to function (session management, CSRF protection).
Preference cookies: Remember your settings and preferences.
Analytics cookies: Help us understand how the platform is used (aggregated data only).

You can control cookie settings through your browser. Disabling strictly necessary cookies will prevent you from using the platform.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Correct inaccurate personal data
Request deletion of your personal data
Object to processing of your personal data
Request a copy of your data in a portable format
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@streaka.co. We will respond within 30 days.

8. Security

We use industry-standard security measures including encryption at rest and in transit (HTTPS/TLS), secure password hashing, and access controls. No system is 100% secure, and we cannot guarantee absolute security. We will notify you of any breach affecting your data as required by applicable law.

9. Children's Privacy

Streaka is not intended for users under 18 years of age. We do not knowingly collect personal data from minors. If we discover we have collected data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or a prominent notice on the platform. Your continued use of Streaka after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Streaka Data Privacy
Email: privacy@streaka.co
Website: Contact Form